Support

Shipping & Returns

Order & Payment 

Order Confirmation:  Once you have placed your order, we shall send you an email acknowledging the receipt of your order. This is an acknowledgement that we have successfully received your order. If you do not receive this email within 12 hours. please contact with our customer service team by mail or start the facebook chat HERE.

 

If the payment has not successfully gone through, our customer servicer will mail you. Unfortunately if you do not reply within 48 hours we will have to cancel your order. If you have any questions or concerns please leave your message at  CONTACT page.

BoneStudio.store is applying WIX system for Credit Card or Paypal Payment, which is international and high-security online payment method. For offline Payments, welcome to contact us for detail.

For delivery within Hong Kong Area, the product price is included the shipping fee.

Refund Policy

Thanks for shopping at Bone Studio.store .
We appreciate the fact that you like to buy the cool stuff we design/make.  We guaranteed every product was double-checked through our Q/C team before we send out. Therefore we are sorry to say that other than the product is missed or mixed-up in delivery process because of our team or shipping agency, otherwise no refund policy can be applied.

Overseas Shipping Fee 

We wish to deliver our design over the world and group together some destinations that share the same shipping rate calculations. Delivery by HK Post in AIR mail  or  Surface mail (cheaper but slow).

  • Region 1.  Taiwan, Macau & China- main cities  e.g.  Below 0.5kg - HK$32

  • Region 2.  Japan, Thailand, Malaysia, Singapore  e.g.  Below 0.5kg - HK$45

  • Region 3.  Australia, United Kingdom, United States  e.g.  Below 0.5kg - HK$48

  • Region 4.  The rest of world *
    (*Please inbox us for checking the shipping availability and cost before you make an order)

*The online payment handling and tax fee is charged by third parties. We can not fully refund for you, even if you cancel the order. Order only can be cancelled with 12 hours of your purchase.

© 2019 by Bone Studio , Business Registered in Hong Kong 

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